About Us

Here at Riverlea we pride ourselves on doing things a little differently. Our commitment to you is to deliver fruit and vegetables, backed by our quality assurance and dedication to outstanding customer service.

Riverlea has built up a strong reputation for a diverse range of products and great customer service. Our friendly staff have years of experience in the fresh produce industry and always aim to go the extra mile for the customer.

What do we do?

Riverlea is a leading supplier of fresh produce to the hospitality industry, work places and home deliveries, around the North Island of New Zealand. We are constantly keeping our service fresh, with new ideas often inspired by our customer's specific needs.

It's our aim to always have the most competitive pricing, the freshest produce, the biggest range year round and the best service.

Growing strong for more than 30 years

Riverlea has a proud history of delivering fresh produce to New Zealand homes and businesses for more than 30 years on our family-run farm in the Manawatu.

Initially we started growing gourmet lettuces, such as fancy or hydroponic lettuces (we still do!), and it just grew from there.

We have grown a valuable network of suppliers over the years, ensuring you get access to the widest range of fruit and vegetables year round.

Our dedication to service has been recognised with Riverlea being a finalist in Hospitality Awards "Supplier of the Year" since 2008.

 

 

T&C's For Account Holders

 

Content

While we endeavor to supply correct information at all times, mistakes, errors and omissions may occur. Riverlea Partnership Limited take no responsibility for any loss or damage, direct or indirect, resulting from the products provided.

Pricing

Prices given from Riverlea Partnership Limited are in New Zealand dollars. We reserve the right to change or alter prices of any item or service at any time for any reason. We reserve the right to reject an order for any reason, if a product is unavailable or there is an error in the pricing.

Payment

For orders that do not have an approved account, payments must be made in full to Riverlea Partnership Limited before the order will be processed. In the case that you have a current approved credit account with Riverlea Partnership Limited, orders can be charged to your account with payment due to the terms and conditions agreed upon.

Riverlea Partnership Limited will direct debit your nominated back account weekly (Monday) or monthly 20th on the due date. Alternatively, Payment shall be made by the due date by Direct Credit as per the terms and conditions agreed upon. Riverlea Partnership Limited will provide an invoice in advance with details as such.  Interest may be charged on overdue amounts owing. The purchaser shall indemnify Riverlea Partnership Limited for all costs and expenses incurred in recovering any account not paid by the due date.

Delivery and Delivery Charges

All orders must be supplied with a physical postal address in the North Island. We do not deliver to P.O. Boxes or rural delivery.

By selecting your own delivery address, you thereby declare you have selected the appropriate method which applies to your delivery address. Should the delivery address chosen in the order not be appropriate to the delivery address, the customer will be held responsible. We will liaise via email or phone to discuss any additional payment before processing your order. Riverlea Partnership Limited will not refund any losses incurred from the customer providing an incorrect delivery address.

A minimum order of $25.00 incl. GST excluding freight will have free delivery according to our delivery schedule in Palmerston North, Feilding, Marton, Bulls, Sanson, Foxton and Foxton Beach (within 50km road signs). If an order is below the minimum charge a delivery fee may be charged. Outside these areas the normal freight charges will apply.

Product range and availability

All efforts will be made to fulfil any order placed with Riverlea Partnership Limited with quality items.  Riverlea Partnership Limited reserves the right to supply substitution of similar products e.g. Colour.  However, we accept no responsibility should we be unable to supply goods ordered for seasonality and availability.

Returns/Refunds

Customers have the right to return any goods deemed defective/damaged in nature. The following conditions apply to returned items:

·        Where goods are being returned due to being defective/damaged, they must be returned in original packaging.

·        Proof of purchase must be provided.

·        Where return is due to a defect/damage, the customer must inform Riverlea Partnership Limited within 24 hours of receiving the product.

·        Freight costs to return products for credit is the responsibility of the purchaser.

Items cannot be returned if the following apply:

·         If the goods have been opened and they are not defective/damaged.

·         Specially procured, specialty or processed products ordered are non-returnable.

·        Any item that has been urgently freighted out at the customer’s request is non-returnable.  

Exchanges

If the product is defective/damaged you may exchange it for the same product or something more suitable providing:

·         The goods exchanged are to the same value or less as the product that was originally purchased, otherwise the price difference will be charged.

·         Proof of defective/damaged products is required before exchanges/credits will be approved.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

 

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Delivery throughout North Island